A2B Taxis Petersfield – Privacy Policy
Effective Date: 14/04/2026
What information will be collected about you?
We gather information about you to assist in providing the services you request.
This data may include:
- Name
- Telephone number
- Email address
- Previous booking information (dates and pick-up/drop-off addresses)
- Credit or debit card details (where provided)
In addition:
- Telephone calls into our system and between customers and drivers may be recorded
- Vehicle routes and GPS location data may be tracked and stored during journeys
Account Information
If you hold an account with us, we may store additional information to help manage the administration. This may include:
- Contact names and numbers
- Billing information
How will this information be used?
We use this information to help manage our business and provide private hire taxi services to you.
This includes:
- Managing and processing bookings
- Using previous journey details to speed up future bookings
- Managing contact information to facilitate communication regarding bookings
- Using your telephone number (where appropriate) to assist with booking-related services
Cookies
We use cookies (small data files that our server sends to your browser) to help us gather and store information about users.
Data from cookies is anonymised and helps us to improve user experience, communications and website functionality.
You can disable and delete cookies at any time through your browser settings.
Marketing
We may contact customers from time to time with information and offers.
All marketing communications will include an option to opt out.
You can request to be removed at any time by contacting us.
We may also use cookies to deliver online advertising that we believe is most relevant to you, including through platforms such as Facebook, Instagram, or Google.
Who has access to this data?
Our operators have access to the information held on our taxi booking system.
Drivers have access to:
- Your name
- Pick-up addresses
- Drop-off addresses
Drivers do not have access to your telephone number and can contact you only via secure systems.
Credit or debit card information:
- Is encrypted once entered
- Is not accessible to operators or drivers
We will not disclose any information you provide to third parties without your permission, except where necessary to:
- Provide the services you have requested (including the use of contractors and service providers)
- Comply with legal or regulatory obligations
- Assist law enforcement, licensing authorities, or regulatory bodies where required
Our data is stored on secure systems with controlled access.
How long do we store your personal data?
To determine the retention period of your personal data, we consider several factors, including:
- The purpose for which the data is held
- Legal and regulatory obligations
- Whether our relationship with you is ongoing
- Any requests made by you regarding deletion
- Our legitimate business interests
We will typically retain your information as follows:
- Customer profile and account information: up to 7 years after last use
- Email correspondence: up to 5 years
- Booking records, complaints, and lost property: minimum 12 months
After you have stopped using our services, your data may be stored in an anonymised format.
Your rights
You have rights in relation to the personal data we hold about you, including:
- Access to your personal data
- Correction of inaccurate or incomplete data
- Requesting deletion of your data (in certain circumstances)
- Restricting or objecting to processing
- Requesting transfer of your data to another provider
To exercise any of your rights, please contact us using the details below.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Please note that these rights may be limited in certain circumstances, such as where we are required to retain data for legal or regulatory reasons.
Changes to our Privacy Policy
We keep this privacy policy under regular review and may update it from time to time.
Any changes will be published on this page.
Contact Information
For further information on how your data is used, how we maintain the security of your information, or to exercise your rights, please contact:
A2B Taxis Petersfield
66 South Down House
Station Road
Petersfield
GU32 3ET
Email: info@a2btaxispetersfield.co.uk
Phone: 01730 233299